Refund policy

Return Shipping

At this time, EasyPawCare does not provide prepaid return shipping labels. Customers are responsible for return shipping costs in all return situations described below.

365-Day Satisfaction Guarantee

We offer a 365-day return policy, meaning you may request a return within 60 days of receiving your order.

To qualify for a return, the item must remain in good condition, fully functional, and free from significant physical damage.

If the product does not meet your expectations, you may return the item for a refund. To begin the process, please contact our support team at help@easypawcare.com and provide a short video showing that the item is intact and functioning properly. Our team will then provide return instructions, including the authorized return address.

Please note that returns sent without prior approval may not be accepted.

Incorrect or Unwanted Orders

If you accidentally ordered the wrong item or no longer need an item, please contact us as soon as possible.

Before Shipment:
If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund to your original payment method.

After Shipment:
Once an order has been dispatched, we are unable to stop or reroute the shipment.

Missing Items

If an item is missing from your order, please contact us within 5-7 days of delivery at help@easypawcare.com with your order number and details of the missing item(s). After verification, we will arrange a replacement as quickly as possible.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery at help@easypawcare.com and include your order number along with photos or videos of the damaged item. Once verified, we will provide a replacement or another appropriate solution.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If a package is delivered to an incorrect address due to customer error, EasyPawCare cannot guarantee recovery of the shipment. However, our support team will do our best to assist and may offer a discounted replacement order where possible.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Shipping fees once the order has shipped

  • Expedited shipping fees

  • Package protection or shipping insurance

  • Priority processing fees

  • Gift cards

  • Promotional or discounted items marked as final sale or non-refundable

Exchanges

To exchange an item, we recommend returning the original item (if eligible) and placing a new order for the preferred product.

Return Address

Returns must only be sent after authorization from our support team.

Authorized return address:

312 W 2nd St #2693
Casper, WY 82601
United States

Refund Processing

Once your return has been received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to the original payment method within 10 business days. Please note that additional processing time may be required by your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at help@easypawcare.com.