Shipping policy

Shipping policy

Orders are usually processed within 1–3 business days, and we proudly offer free worldwide shipping. After your order has been shipped, estimated delivery times are 5-7 business days

Order Confirmation and Tracking

Once your order has been processed, you will receive a confirmation email at the email address provided during checkout. Please allow up to 48 hours for processing.

After your order has been shipped, a second email will be sent containing your tracking number and a link to track your package.

Please allow 1–4 business days for tracking information to update. In rare cases, tracking updates may be delayed, but your order will still be on its way.

If you experience any issues with delivery or tracking, we recommend contacting the shipping carrier directly first. If your order has not arrived within the estimated delivery timeframe, feel free to contact our support team for assistance.

Wrong Address Disclaimer

Please make sure your shipping address is entered correctly at checkout. We work quickly to process and dispatch orders, which means there is only a limited window to cancel, modify, or update shipping details after an order is placed.

If you need to make any changes to your order or shipping address, please contact us immediately at help@easypawcare.com or call us at +1 (307) 485-3368. While we will do our best to accommodate your request, changes cannot be guaranteed once processing has begun.

If we are unable to update the order before shipment, we will need to wait and see whether the package is returned to our warehouse. If the package is successfully returned, we can either reship it to the corrected address or issue a full refund.

Returns

By placing an order with EasyPawCare, you acknowledge that customers are responsible for return shipping costs when returning items to EasyPawCare. Please refer to our Returns Policy for detailed information regarding return procedures and eligibility.